Delivery

All goods must be signed for by an adult aged 18 years or over on delivery. 1.2. We will generally dispatch all orders within 2-3 working days from payment. Most orders will be delivered within 7 working days from dispatch. We use all reasonable efforts to deliver the products ordered within these estimated timescales but please note that delivery timescales are just estimates - they are not guaranteed delivery times and should not be relied upon as such. 1.3. If your product is not delivered within the specified timescale, please allow 14 working days before contacting us with your order number and name. This will assist us in tracing your order and give you an anticipated delivery date. Should we fail to deliver any products within the estimated timescales, we shall be under no liability for any delay incurred or the consequences of any such delay. 1.4. If you are a Consumer and have not received any item you ordered after 60 days from the date of the Shipping Notification, you will have the option to cancel your order and request a full refund. If you wish to cancel your order at the expiry of the said 60 days, please notify us by contacting us requesting a full refund. If the product you ordered has not been delivered to you, we shall refund you the full amount taken from your credit card/paypal account (including any delivery charges). 1.5. Delivery charges are specified during the purchasing stages. The charges for delivery will depend upon where the product is to be delivered to, within what timescale and what level of delivery is required. We also offer a fixed flat rate shipping cost that may vary from time to time. 1.6. When the products are delivered to you (or when the order is first attempted to be delivered to you), all risk of loss and damage to the products passes to you.

 

Returns

You have the right to cancel your order within 14 working days from delivery. You must notify us by phone of your intention to cancel within 14 working days from delivery. Goods must be returned 'AS SOLD' in the original packaging complete 'AS NEW'. Goods must be complete, unused, and in 'AS NEW' condition (eg. if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received. Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days. Any 'FREE GIFTS' with the products must also be returned. Note: You must organise the return the unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to you.

 

Refunds

Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return. 1. Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a resellable condition: You will be refunded the full invoice amount less cost of delivery. 2. Goods received back not in a resellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to you.